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Refund policy

SHIPPING

Orders placed Monday through Friday by 1:00pm ET (excluding holidays) are shipped the same day. Orders placed after 1:00pm ET or holidays are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Saturday delivery is currently not available.

All items over $275 ship with a signature required unless you specify that you waive signature requirements in your order notes at checkout. 

It is the customer's responsibility to ensure that the address entered at checkout and reflected on the order confirmation is the correct shipping address. Collina Strada will not be held responsible for lost orders or orders that were not received by the intended recipient if the correct address was not entered at the time of checkout.

All domestic orders over $500 ship free of charge.

NOTICE TO INTERNATIONAL CUSTOMERS

You will be responsible for import duties, fees and taxes upon delivery of your international order. This charge is determined by your local customs authority. We suggest contacting your local customs office for additional information on these charges. Please note that transit times indicated are provided by UPS and USPS, and are not necessarily guaranteed.

Please note that if you select DHL Ecommerce Parcel Direct as your shipping option once the package is handed over to the local delivery service, we no longer have control over the shipment. We often encounter delivery issues with this service. For a smoother delivery experience, we recommend upgrading to DHL Express Worldwide.

International orders transit times may be up to 21 business days. 

*International Express is not available to Czech Republic, Russia and Ukraine.

RETURNS FOR US CUSTOMERS

  • We accept returns on full-priced, unworn, unused merchandise within 7 business days of receipt of your order.
  • NO RETURNS ON SALE ITEMS or any item that has a SALE price. All sale items are FINAL SALE
  • NO RETURNS ON ORDERS USING DISCOUNT CODES OF 20% OR MORE*
  • Purchases made using a gift card or store credit are eligible for exchange or store credit only. 
  • Swimwear and bodysuits will only be accepted if the hygienic strip is intact.

RETURNS FOR CUSTOMERS IN THE EUROPEAN UNION

  • You may cancel your order at any time before it is fulfilled and shipped. Please access your order in your customer account or reach out to customerservice@collinastrada.com immediately. 
  • We accept returns on full-priced, unworn, unused merchandise within 14 business days of receipt of your order.
  • We cannot accept returns on orders using discount codes of 20% or more, or on sale merchandise. 
  • Purchases made using a gift card or store credit are eligible for exchange or store credit only. 
  • Swimwear and bodysuits will only be accepted if the hygienic strip is intact.

THE RETURN PROCESS

  • Access your order and initiate your return.
  • To return your product, you will receive a shipping label via email. Please print the label, attach it to your package (which should include the original packing slip and all original packaging and product tags) then mail your package via the selected service back to: Collina Strada, 52 Canal Street, New York NY 10002, United States
  • The customer is responsible for return shipping costs. You will receive a return label the cost of which will be deducted from your refund. Collina Strada is not liable for any lost or stolen merchandise incurred during return shipping and we therefore recommend saving the tracking information associated with your shipment.
  • Your account will be credited your refund or any difference in your exchange within 3 business days of receipt, less the initial shipping charges and the return shipping charges. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer's processing time.

We reserve the right to refuse any return that does not comply with the conditions stated above.

REFUNDS 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

PLEASE NOTE: The costs of the return shipment will be deducted from your refund. 

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@collinastrada.com 

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.